SHIPPING, EXCHANGES & RETURNS TERMS & CONDITIONS
We ship 3-5 working day after ordering
We offer shipping to France, using the French Post.
NEW! We now do international shipping to UK. For orders over EUR 100 we offer free shipping. If you want to buy our candles and live in another country. Just send us an email and we will ad your country to our shipping list.
EXCHANGES, RETURNS & CANCELLATIONS
Our policy lasts 14 days. If 14 days have gone by since you've received your items; unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item, both to us and from us back to you. If you receive a refund, the cost of return shipping will be deducted from your refund. Please email us the tracking reference after shipping the item and retain proof of postage in case we do not receive the parcel.
We will allow cancellations of orders within 24 hours of the purchase date.
DAMAGED/LOST VIA TRANSIT
Unfortunately we can't be responsible for parcels that are lost via transit. We encourage you to ask for a leaving card or add Signature on delivery with your order.
If you are unhappy with the scent, you are welcome to email us for a request of exchange of scents. You will be responsible for the shipping cost for both sending us back the original, undamaged item and for us to send the new item back to you.
Because our products are hand poured and not mass produced in a factory, each products may vary in color and no two items are the same. It is important to know that we consider little chips and imperfections as parts of the hand made beauty.
If you are unhappy in general, please let us know and we will try our best to make you happy.
We currently offer these payment methods: Paypal and Stripe. Your order will be placed in the production queue once payment has cleared.
If 14 days have gone by and we still haven't received the payment, your order will be automatically cancelled.
We ship 5-7 working day after ordering